More than 1000 CBD and Growshop items available online

HERE YOU WILL FIND A LIST OF FREQUENTLY ASKED QUESTIONS

Current situation:

Will you deliver my order as usual?

Yes, our hard-working shipping team does its best & that's something to be proud of. Your order will be made ready for dispatch within the shortest possible time after receipt of payment and will leave our hallowed halls within 48 hours at the latest. An The only exception is our more demanding hemp plants, but more about that in the next question.

Also the hemp cuttings and plants?

First Fact: We only ship plants and cuttings within Austria, because it is 100% legal. Read more about this below. Due to the cold season and when delivery services are overloaded, orders with plants leave our house from Monday to Wednesday inclusive. We only want what is best for our plants and that they reach you safe and sound is our top priority. Don't worry, cannabis plants grow quickly and make up for the few days lost.

Are there any delays in delivery at the moment?

As soon as we have your paid order in our system, we will start packing it. Your order should arrive within a reasonable delivery time. Please excuse if it may take a few days longer with our shipping providers due to the increasing volume of orders.

Do you have all your products in stock?

Our jars, plant rooms and warehouses are filled. Everything you can buy in our webshop is in stock and therefore quickly packed and on its way to you. And the supplies are already thriving in our glass houses.

Can I order your products if I live in Germany?

For the most part, yes. Our German customers may also enjoy ordering our products without having to fear legal consequences. Exception: Plants/cuttings and CBD flowers with a THC content above the legal limit of 0.2%. Unlike in Austria, the purchase and possession of hemp plants and cuttings is prohibited by law. Germany has also set a somewhat lower THC limit. In Austria, a hemp product may be legally sold up to a THC limit of less than 0.3%, in Germany the limit is less than 0.2%. However, we have taken care with our assortment, that we don't exclude anyone too much.

Is there an alternative to hemp plants for me as a customer from Germany?

Yes, because the growth stage BEFORE the plant - the cannabis seeds, can also be bought 100% legally in Germany. Here we have a wide seed assortment, which offers novices with a windowsill up to professional gardeners with a raised bed, a a diverse selection. Plus the right range of accessories, fertilisers and growing aids to ensure your seeds want for nothing.

Are there any problems with shipping to Germany or within Austria?

No. We ship our products all over Europe every day and can't report any bad experiences with customs or other authorities. *knock knock*

Are your cannabis plants 100% legal?

Our plants are sold as ornamental plants. The cultivation of hemp plants for tea production is legal, as the plant is THC-free until flowering. Only from the time the plant starts to form flowers, the THC presence in the plant is continuously increased. With a constant lighting of at least 18 hours a day, the flowering stage can be delayed or even prevented altogether. If you notice your plant starting to flower anyway, don't panic. Simply pack up the plant and dispose of it in the nearest organic waste bin. Simple, legal and clean. By law, only cultivation for the production of narcotics is prohibited. This applies to Austria, in Germany the sale of plants is not allowed.

How big are your plants and cuttings?

Our plants have a size between 30 - 45 cm. The younger cuttings are between 10 - 15 cm tall. However, the size of the plants always depends on the variety. There is a rule of thumb here: Indica plants grow smaller and more compact, Sativa plants grow larger but tend to grow narrower.

Are there also plants or seeds with a THC content of less than 0.3%?

No, our plants and feminised seeds exceed this value from the (forbidden) flowering phase onwards, as this is when THC is formed in the buds in higher amounts than 0.3%. However, we have some seed varieties that produce less THC in general comparison. We only offer pure CBD genetics in the form of our dried CBD flowers.

Are your plants and cuttings all female?

Yes, our plants are exclusively female plants.

How do you pack your plants, cuttings or other hemp products?

We have special packaging for our sometimes fragile and sensitive products so that everything arrives safely. You don't have to worry about the postman or your neighbours finding out about your preference for hemp products. We ship all our products in inconspicuous boxes without stickers or any indication that they contain hemp. 100% discreet and inconspicuous. And if things do get rough during transport, just get in touch with us. We will take care of it.

What can I do if there are problems with parcel delivery?

As soon as we have dispatched your parcel, you will receive an e-mail from our distribution partner, the Austrian Post, with your tracking number. This allows you to check the current shipping status at any time. Should you notice after completing your order that an error has crept into your address, that there are problems with the delivery, or that your parcel has not moved for days: Write us an e-mail with your request at bestellungen@hanfgarten.at. We will then take care that your parcel is delivered as soon as possible. We will then make sure that your parcel finds its way to you.

What should I do if I have received the wrong order or if parts of it are damaged?

Please contact us via bestellungen@hanfgarten.at. It is best to send a photo of the damaged goods so that we can take the next steps immediately. We can always find a solution.

How long does the shipping take?

We ship our parcels from Monday to Friday.

Shipping time Austria: 1-5 working days Shipping time Germany: 3-7 working days. However, if it should take a little longer, we will contact you and inform you about any delays.

How does CBD affect my body and how can I take it?

Our hemp garden flowers, pollinates and drops are not recommended for ingestion. Therefore, we do not give any information regarding possible effects or similar. However, we have built up a large network of doctors who are well acquainted with the mechanisms of action of CBD and can give you more detailed information. If you are interested, simply send an email to office@hanfgarten.at.

Why do I not receive any consumption and dosage recommendations for CBD flowers and drops?

Due to the current legal situation and the classification of CBD, we are not allowed to give exact consumption and dosage recommendations for our products. The legislator is very critical of health-related information. That is why we leave this to the medical experts. If you would like more information, we can recommend doctors who are well versed in the effects of CBD.

What is the current legal situation regarding CBD flowers?

Due to the legal situation, we are unfortunately unable to give any consumption, intake or dosage recommendations for our products. The THC content of our buds is below 0.3% or 0.2% and all strains are from the EU variety catalogue and therefore 100% legal.

What happens if the police stop me? Is my driving ability affected by the consumption of CBD?

As long as the container is originally sealed by us, our producer takes responsibility for the content, i.e. that the THC content is below the legally permitted THC limit of 0.3% or below 0.2%. If the police should inquire during a check, simply show them the original sealed container with the invoice and refer them to us so that any questions and test results can still be clarified.

How can I make tea from the leaves?

When your plant has reached the desired size, you can regularly cut off a few leaves to make tea. Just take the fresh leaves, put them in a tea strainer (if they are too big, you can chop them up) and pour boiling water over them. You can also combine the hemp leaves with fresh mint leaves or other flavours. Then steep the tea for 3 to 7 minutes. The longer you let it steep, the more intense the flavour will be. Finally, you can refine the tea with organic honey or a dash of lime juice. Be creative. You know best what you like.

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